Return & Exchange


If the item you received is damaged, defective, or different from your order,
we will promptly arrange a replacement or issue a refund.

If a replacement is not available due to stock limitations,
a refund will be processed instead.
Please contact us within 14 days upon receipt of your order via our contact form or email.
We will provide you with detailed instructions for the return procedure.

Return shipping costs for defective or incorrect items will be covered by us.


Returns & Exchanges for Customer Convenience

We are unable to accept returns or exchanges for reasons such as
“the color, size, or image differs from expectations” or “an incorrect order was placed.”
Please note that colors may vary slightly depending on monitor or lighting conditions;
such differences are not considered defects and are not eligible for return.


Items Not Eligible for Return or Exchange

Returns and exchanges cannot be accepted in the following cases:

  • Items returned more than 14 days after receipt

  • Items that have been opened or used

  • Items damaged or soiled after delivery

  • Missing accessories, tags, or packaging materials

  • Items that directly contact the skin and have been opened or tried on

  • Packaging or outer box damage not affecting the product itself

  • Sale or outlet items

  • Made-to-order or customized products

Only products purchased directly from our online store are eligible for return or exchange.


Refunds

Refunds will be processed via your credit card provider.
If the billing for your card has already been completed,
the refund may appear as a credit or adjustment in the next billing cycle.

Refund timing and methods vary by card issuer.
Differences may occur due to currency exchange fluctuations or international transaction fees.
If your total order amount falls below the free-shipping threshold after a return, the shipping cost will be deducted from your refund.
For international returns, return shipping costs, customs duties, and import taxes are the responsibility of the customer.


Return Address

Please contact us before sending back any items.
Unauthorized returns will not be accepted.


Additional Notes

During sale periods or national holidays (e.g. Golden Week, New Year holidays),
processing times may be longer than usual.
We appreciate your understanding.